Frequently Asked Questions

Packing and moving are plenty stressful and time-consuming on their own. To save you the hassle and time, we’ve collected our most frequently asked questions about U-Haul rentals and self-storage options.

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A well-dressed man in a straw hat, yellow floral shit, white plaid pants and a cigar in front of a storage unit.

U-Haul Equipment Rental FAQs

What are U-Haul rental requirements?

It’s pretty straightforward. All U-Haul customers must…

  • Be at least 16 years old to rent a tow trailer
  • Be at least 18 years old to rent a truck
  • Have a valid, government-issued driver’s license—a learner’s permit is not acceptable. The license can be from any of the following entities:
    • Any of the 50 United States or 14 U.S. Territories
    • Any foreign country
    • The U.S. military
    • An International Driving Permit (IDP) issuing agency

How old do I need to be to rent or operate U-Haul equipment?

You must be at least 16 to rent a tow trailer and 18 years old to rent a truck. You must also have a valid driver’s license. Learner’s permits are not acceptable.

Do I need a special driver’s license to drive a U-Haul van or moving truck?

You only need a standard-issued driver’s license to operate a passenger vehicle. There are no special classifications or classes needed to drive a U-Haul truck. Just be careful—they are big trucks and drive much differently than smaller vehicles. They can cause much more damage in a wreck too.

Can I pay with a credit or debit card to reserve or rent U-Haul equipment?

If you’re reserving a U-Haul online, you will need to make a deposit payment with a debit card or credit card issued by Visa, Master Card, Discover, or American Express. You may pay for the rental itself in cash after you’ve returned the equipment and all charges are verified.

Can someone besides the cardholder pick up the U-Haul equipment?

It’s best that the cardholder be present when the equipment is picked up. If someone else is picking up, that person is signing the paperwork and is responsible for the equipment. They must also have a valid driver’s license and provide a contact phone number.

What do I do if I have trouble with the U-Haul truck, moving van, or other equipment?

If you have any problems with your equipment, you can request U-Haul Roadside Assistance at myuhaul.com, or you can call 1-800-528-0355. Roadside Assistance service is available 24/7 all year long.

Where do I drop off my U-Haul equipment?

In-town rentals must be returned to the location they were rented from.

One-way rentals will include a return location on the contract. The contract will include the drop-off location business name, address, and phone number.

What’s the best way to pack a U-Haul moving truck?

Please refer to this wonderful illustration that we painstakingly created just for you:

Infographic showing how to pack a U-Haul: start with fragile items in Mom's Attic; load big, heavy items next; put flat items against the wall and pack long items like couches vertically; distribute weight evenly and tie sections off; fill top space with light boxes and secure items by the door.

Self Storage FAQs

What is self storage?

Self-storage is pretty self-evident. It’s the business of renting storage units to tenants who access their own units themselves. Self-storage units are secured with perimeter fencing with restricted access and security cameras, and they’re typically accessible 24/7/365.

How do I reserve a storage unit?

With 3 convenient locations in Fayetteville, Elkins, and Springdale, the easiest way to get in contact with the right location is to call us directly. You can find our addresses and phone numbers on our contact page.

What size storage unit do I need?

All 3 locations in Fayetteville, Elkins, and Springdale have units ranging from 5 ft. x 10 ft.  (50 sq. ft.) to 10 ft. x 40 ft. (400 sq. ft) in both climate-controlled and non-climate-controlled options.

The size you need depends on what you’re storing. Got a few boxes and some small furniture? A non-climate-controlled 5×10 unit will work just fine. Stowing your boat or RV for the winter? We’ve got a big 10×40 unit to protect your big investments.

Click the links below to see unit availability by location.

Are the storage units air-conditioned or climate-controlled?

All 3 locations in Fayetteville, Elkins, and Springdale have climate-controlled options to store your more delicate items.

How much are storage units?

Prices for self-storage units range from $60 per month to $250 per month depending on size and climate control. See each location’s availability and pricing below.

Can I access my storage unit any time, whenever I want?

Yes, you can! All of our locations are accessible 24/7/365. Our locked units are surrounded by secure perimeter fencing, key-code-access gates, security cameras, and on-site management available during business hours.

Can I store a vehicle, RV, camper, or boat?

Yes, you can! All 3 locations offer larger storage units to store larger items like RVs, campers, boats, jet skis, and other fun things like that. Our Fayetteville and Elkins locations have units up to 10×40, while our Springdale location has units up to 10×20.

24-hour self storage, mini storage and u-haul rental